Tuesday, November 9, 2010

Windows Live Essentials 2011 error [SOLVED]

Summary: Why can't I install Photo Gallery and Movie Maker?
This is what an installation error should not look like:

Two hours of frustration, searching the web and support sites for possible hints, following any remotely close suggestions, and the only thing I get is:
An unknown error occurred.
Error: 0x80096005
Source: D3DX9
Thank your Microsoft, kids!

UPDATE: Okay, after getting a number of hints from troubleshooting posts, I was able to fix the problem. It looks like my system missed the original DirectX 9 DLL (D3DX9.DLL). I don't know why it's missing. Maybe some program removed it when it was not supposed to (I did not see any errors related to DirectX 9, though). So, I just made copies of the latest version of the DirectX 9 DLL (D3DX9_XX.DLL) in the System32 and SysWow64 folders and renamed the copies to D3DX9.DLL. Problem solved. Hope it helps someone.


dark10304 said...

Thank you very much for the info Alex! Most definitely helped me and the only article I found. Many props bro. After I looked at your post I feel like a bit of a moron for not noticing the error source D3DX9 and relating it to an obvious DirectX issue.
I did, however, take a different approach. I did first attempt to move some DX9 files into the system32 directory but got no love. Instead I decided to run the DirectX End-User Runtime Web Installer. Once the installer completed I noticed a ton more D3SX9_**.dll files placed in \system32. Once done, my install of the Windows Live Essentials 2011 Photo Gallery and Movie Maker component completed without issue.

DirectX End-User Runtime Web Installer

If MS decides to move the file then just do a google search for the phrase....

directx 9 download site:microsoft.com


Alek Davis said...

Thanks, buddy. Your approach is better than mine. Good input. I was thinking about reinstalling DirectX runtime, but I could not find the right installer.

Deb said...

I just got the same error -- but I have the directx 10 version of the dll. Any idea why it won't install? Thanks.

Alek Davis said...

Deb, the error is caused by the missing DirectX 9 DLLs (DirectX 10 does not help here). Please reread the post and comments.

Deb said...

Thanks - that worked!

David said...

I tried the web installer too, I downloaded Moviemaker and Gallery. Gallery works fine but Moviemaker has an error..says "Can't find file Path"...any ideas???

Hassen said...

I installed the DirectX End-user Runtime web installer as described above (without moving any files from \system32). Nothing happened, even after rebooting. Then I went to Microsofts page on 0x80096005 (and other) errors:


Here they have a "Fixit" solution, which actually did exactly that. I don't know if I needed the DirectX install prior to the "Fixit" solution, though!

Alek Davis said...

So did the FixIt option actually resolve the problem?

cash said...

i ran fixit first, did nothing. ran the directx 9 installer and now i got 'er installed. thanks!!!

Matthew Harffy said...

Reinstalling DirectX9 worked for me too. Thanks for the post. Very useful. :)