Friday, November 30, 2007

What to do with a broken laptop

Summary: Get the best out of your broken laptop.

When my four-year-old Dell Inspiron 8500 died, I wondered if it would make sense to get it repaired. After ruling out easy fixes (replacing battery, A/C adapter, power cord, RAM, hard drive), my only option was to turn to a laptop repair service. Because I did not want to waste $70 on a repair estimate to learn that I needed to spend $400 more to replace the motherboard (I suspected the motherboard to have failed), I ended up selling the laptop to the nice folks at LaptopService for $175 (minus the $15 cost of shipping). Now, $160 may not sound much, but it was more than what I would've gotten from the broken laptop sitting in a closet.

If your laptop breaks and you're not sure what to do with it, this is what I would recommend (the following recommendations are based on the assumptions that your laptop is not covered by a warranty and you do not have a technically savvy friend, who can help you fix it):
  1. Understand the problem
    Before attempting corrective actions, try to figure out what is wrong with your system. Search Google for the symptoms you're seeing (tweak your search query to get the most comprehensive results). Visit newsgroups (forums) which discuss the same (or similar) model, as well as laptop repair sites, such as Laptop Repair Help (I found this site particularly useful). Most, if not all, laptop manufacturers provide forums where users exchange information and help each other troubleshoot problems. You can also find helpful links at the Satisfaction web site. If nothing helps, try your luck with the manufacturer's customer service; although you will not get a free repair (unless it falls under a recall), you may get free troubleshooting tips (I once got accurate diagnosis from a Dell customer service representative for an out-of-warranty system).
  2. Fix simple problems yourself
    If you determine that the problem is caused by a bad power supply, hard drive, memory module (RAM), or some other easily replaceable part, you should be able to buy a replacement unit for little money and change it yourself. If you have never changed any parts inside of a laptop (hard drive, RAM), you will find that it is not as complicated as it may seem. To make sure you do it right, find the manufacturer's instructions for your laptop model (if the instructions are not in the manual, you should be able to find them on the manufacturer's Web site). To get a general idea what a particular operation involves, search the Internet for videos or step-by-step instructions. For example, this C|NET video will give you a general idea of what it takes to replace a hard drive. Good sites to include in your search include Instructables, eHow, and Wonder How To.
  3. Contact a laptop repair professional
    If you cannot determine the root cause of the problem or repair the laptop yourself, consider sending it to a repair shop, but first figure out whether the laptop is worth repairing. If you bought the laptop for $600 four years ago, it would not make sense spending more than $150 on fixing it, because you can get a brand new and better system for less than $400. If you do not have a local laptop repair shop, check the ones available online. Some online shops offer free shipping and/or estimates, but I'm not sure what happens if you send your laptop for an estimate and find out that the repair is too costly; I doubt that the shop send you the unit back for no charge, but I may be wrong (ask before shipping the laptop).

    IMPORTANT
    Before sending your laptop to a local or online repair shop, remove all personal files from the hard drive. If your laptop does not work at all, but you have another one, you may be able to temporarily switch the hard drive in a good laptop with the drive from the broken one and once you boot the system up, use tools that permanently erase files, such as a free Eraser or CyberShredder (the regular Windows Delete command does not actually erase files). Alternatively, you can reformat the hard drive, but doing so will erase all data. If you do not have another laptop, you may be able to buy a cheap hard drive enclosure for around $10 [make sure you get it for the right size; most laptops use 2.5" hard drives]. Don't forget to put the hard drive back.

  4. Sell broken laptop
    You can try selling the broken laptop on Craigslist, eBay, or another online auction; just make sure you clearly explain what is wrong with it (be honest, don't repeat the story of Amir Tofangsazan). Another option would be to sell it to a local or online repair shop, such as:

    1HideOut
    CashForLaptops
    Jay Brokers
    LaptopRepair
    LaptopService

    After getting an offer, I shipped my laptop to LaptopService with a copy of the estimate. A few weeks later, I started getting worried, because I did not get a confirmation e-mail or any indication of delivery. To make matters worse, I managed to lose the estimate, the quote number, and the shipping receipt. Fortunately, after a few more weeks, I finally got the check. While I would recommend LaptopService, I cannot vouch for other shops. If you get an acceptable offer, check if the shop has any unresolved complaints at Better Business Bureau. Keep all communication and other relevant records in place and use registered mail (or proof of delivery) in case something goes wrong. Again, do remember to erase sensitive files from the hard drive before shipping.
  5. Sell laptop parts
    If you cannot sell the laptop as a whole, try selling it by parts (RAM modules, hard drive, accessories, etc.) on Craigslist or eBay. When selling laptop parts, make sure that they work (to verify that the parts work, you may need to plug them into a working compatible laptop). Before selling the hard drive, reformat it.
When you are ready to get a new laptop, remember that it can also break. To protect your investment and make it easier to recover losses, follow these advices:
  • Use the right credit card
    When buying a laptop (or some other expensive item), use a credit card which extends product warranty. Keep in mind, that credit cards only extend the regular warranty. For example, Visa and MasterCard can extend a typical one-year laptop warranty to two years, but if you buy an extended three-year protection plan from the store (or elsewhere), credit cards will not double it. Find out the details of the credit card's extended warranty benefit to avoid unpleasant surprises. And save the documentation that may be requested by the credit card, such as purchase receipt, manufacturer's product warranty card, etc. Do not cancel the credit card, until the extended warranty coverage expires.
  • Don't throw away stuff; keep it clean
    Don't throw away the laptop package (box), accompanying documentation (user guide, warranty card), media (software CDs or DVDs), and accessories. If the laptop breaks and you decide to sell it, you may get a better offer if it's in good cosmetic condition and comes with all items in the original package.
  • Use a laptop cooler
    Overheating causes many laptop problems. To avoid overheating, use a laptop cooling pad, which you should be able to find one on sale for around $10 (read this tip).
Additional references:
The DIY guide to PC troubleshooting and repair

9 comments:

Techblissonline Dot Com said...

nice suggestions alex...very neat and comprehensive...

http://techblissonline.com/

Alek Davis said...

Thank you for leaving the URL of your blog. I subscribed to it, and it's pretty good. Cheers.

Laptop Repair Service said...

I like your suggestions. There are many useful links.

Daniel Saunders said...

We all need to Recycle
With technology changing so quickly many computers from just a year or two ago have already become obsolete.
When you finally decide it's time to ditch that laptop for a sleek new laptop you're faced with the task of discarding your old laptop.
While the easiest thing to do might be to put your old computer out on the curb for the garbage man, which is not environmentally friendly and most garbage services won't take computers anymore for just that reason.

When it comes to recycling your laptop you have a few different options.
Eliminate the first problem by using a product like Kill Disk that eliminates all data on your hard drive.
Your diligence in this effort will help you rest assured that you haven’t passed on any readable private data.
Based on the adage that one person’s junk is another person’s treasure, you might donate that old computer.
Computers are very common, and always will be. When somebody updates to a new unit, they generally dispose of their old one.
This should be done with care in order to ensure that it is put to good use in the future without harming anybody in the process.
Unfortunately, laptops become obsolete and the user immediately wants to upgrade.
This is fine as long as the laptop is either recycled or refurbished by a company that specializes in this industry.

Over the next five years, millions of computers are going to be replaced by more modern systems.
Anybody who is going to upgrade should seriously consider recycling their computer. The environment will be much better off with these old laptops staying out of the landfills, go Green and make everyday Earth Day by properly recycling your computer equipment.
Did you know that by recyling, it cuts down on the amount of raw materials needed for the manufacture of new products, and it also means more efficient and convenient recycling for the end user.
In addition, if computing equipment is refurbished, this can benefit people and organisations that cannot afford to buy new IT equipment.
Currently, the useful life of a computer is only 3 to 5 years and shrinking.

In 2005, the National Safety Council projected that more than 63 million personal computers are expected to retire.
Many electrical products contain parts that could be profitably refurbished and reused with little effort.
When we throw away old electronic equipment, we're throwing away these resources and generating additional pollution associated with the need to access virgin materials and manufacture new products.
Think before you put that computer in storage! Try to recycle your old computers before they become totally out dated.
Now that you have the facts it is up to you to decide what you want to do with that old computer.
You should be able to recycle your computer without a problem.

Alek Davis said...

Thanks for the comment, Daniel.

laptoprepairexperts said...

Wow . it was really interesting post and comments also.. thanks a lot of all of you guys for sharing your knowledge

66ac8a36-c7fe-11e1-8b83-000bcdcb8a73 said...

There are also other alternatives to those site. Like Gazelle but those big ones who rips off. I tried 2 companies one is Laptop Trader Express and the other http://www.greenstartronics.com and was paid what was advertised on the site. But im sure there are many more to sell laptops online.

sean smith said...

If you want to sell a broken laptop in the UK try Http://www.sell-my-broken-laptop.co.uk. These guys give a good price and stick to their quote. And they paid me within 48hours of collecting my broken laptop that I sold to them.

Don Mak said...

Hi Alek

We also offer computer buying services. I was wondering if you could add our site to your list? Here it is: www.99p-repair.co.uk. Thanks